FAQs
Materials
We use a range of materials when making our jewellery, including;
Silver - 925 recycled silver
Gold - recycled gold (9k, 14k, 18k)
Natural gemstones - responsibly & responsibly sourced
Learn more about our material practices here.
Returns, Care & Warranty
We accept returns! plus, every piece of Zoë Alexandria Jewellery comes with a 6 month warranty. Read the full returns, care & warranty guide here.
Gift Wrapping
Every purchase comes with a microfibre jewellery pouch inside one of our branded jewellery boxes.
If you're purchasing this item as a gift and would like it wrapped with ribbon, please select the 'This is a gift please add ribbon' option when adding to cart. You can also leave a note at checkout if you wish to include a message for the lucky recipient.
Size Guide
It can be tricky purchasing jewellery online, we get it! Follow this guide to find your ring size, necklace chain length or wrist measurement. If you require a custom size or extra assistance send us a message via the contact us page.
Production & Delivery
Our Ready to Ship items are generally processed in 1-2 business days.
Items from our Made to Order range require up to three weeks to be lovingly handcrafted before they are carefully packaged and shipped.
Did we mention that shipping is included? Read our full production & delivery policy here.
Fast Track Your Order
Need it sooner? Sometimes we have items from the Made To Order range in stock, or we can put a rush on your order.
Get in touch with us and we'll see if we can help get your order to you sooner.
Gift Certificate
Gift certificates are a great option if you know someone who loves our jewellery, but you're not exactly sure what piece they want and are great if you need to purchase at the last minute!
Purchase a gift certificate here.