We generally fulfil online orders within 24 hours, but if we happen to be out of stock and need to make your piece then please allow 10-14 days for your item to be lovingly created and shipped. If you are unsure if an item is in stock, please contact us.
Shipping within Australia is free and we deliver via Australia Post Parcel Post which takes 2-5 business days. You can purchase express shipping for an additional $15 which has a delivery time of 1-2 days. Alternatively, when you spend over $250, you automatically quality for free express shipping.
We also ship to most international countries via Australia Post pack & track ($30 charge applies). Purchases over $250 AUD will be automatically upgraded to free international shipping. Transit times can vary but usually an international shipment takes 7-14 days. Please note that we are not responsible for delays at customs or for import duty/taxes.
In the unlikely event that an item is faulty, we will offer you a refund or exchange, provided you return the item to us in it's original condition and packaging.
We cannot offer a refund if you simply change your mind, however we can offer an exchange or store credit.
Our returns policy is 7 days from the date you receive your jewellery so please contact us with your return request within this timeframe.