Here is a list of the additional services we offer at Zoë Alexandria Jewellery.
If you are interested in custom or bespoke design, we can arrange a private studio appointment or phone, video or email consults. Our jewellery can be customised in collaboration with Zoë to create a unique design just for you.
Gold plating can wear off over time with general wear and exposure to the elements. This is most common for rings. If you have a plated piece of jewellery where some of the plating is wearing off, you can send it back to us to be re-plated. Depending on the item, this will cost you $15-85.
Need a custom ring, bracelet or necklace size? We can help you with this. Get in touch with your request and we will quote you on costs.
It happens! Stones can fall out of your jewellery after some time. We can replace or reset your gemstones, just contact us to discuss your options.
Every piece of Zoë Alexandria Jewellery comes with a 6 month warranty. Here is our care & warranty policy.
We offer a repair service to our customers and can fix most issues with your jewellery, should they need repair.
You can also take a look at our recycling initiative.
Take a look at our video for jewellery cleaning tips. If you can't be bothered to do this yourself, you can send your pieces back to us and we'll do the dirty work for you.
There's nothing worse than loosing your favourite piece of jewellery (especially if it's half an earring pair!). If you’ve lost or damaged a piece of Zoë Alexandria Jewellery, we can make you a replacement. Even if it's a style we no longer sell, we’ll do our best to help you.